Insights

Insights

Five Ways AI Could Transform Your Customer Service in 2021

Five Ways AI Could Transform Your Customer Service in 2021

Artificial Intelligence (AI) is having a massive impact on the way businesses operate across the board. From ‘smart’ robot-led automation to the incredibly precise (and predictive) business intelligence that can be gleaned from machine learning algorithms, AI is...

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Smart Chips: How AI is Shaping the Future of Processing

Smart Chips: How AI is Shaping the Future of Processing

It’s probably not something you have ever considered, but is instantly recognisable the moment it is pointed out to you. Isn’t it strange how most conversations about Artificial Intelligence (AI) - most articles written about it, for that matter - are nearly always...

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Three Key Trends in Cloud Security for 2021

Three Key Trends in Cloud Security for 2021

Cloud computing has always been the focus of fierce debate when it comes to cybersecurity. In its earliest days, there were many in the IT community who simply could not bring themselves to believe that transporting sensitive business data to some nameless...

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Three Trends That Could Shape the Future of Data Analytics

Three Trends That Could Shape the Future of Data Analytics

Like everything else at the moment, even the world of data and analytics is being shaped by the COVID-19 pandemic. That’s the view of Gartner, at least. The market analyst recently published its latest Top 10 Trends in Data and Analytics outlook, framing this year’s...

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GPT 3: What is It, and Why All the Excitement?

GPT 3: What is It, and Why All the Excitement?

In the world of Artificial Intelligence (AI), there is plenty of discussion about how far the technology can go, how much of what we currently call ‘work’ we will eventually be able to automate, and what the most beneficial applications for business will be. How...

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How to Handle Redundancies in the Remote Working Age

How to Handle Redundancies in the Remote Working Age

There are a couple of topics dominating the agenda in HR at the moment, both of which link directly to the topic that has a monopoly on all conversations right now, COVID-19. One of them is the remote/home working trend, which is creating a debate on everything from...

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What Does Good Cybersecurity Governance Look Like?

What Does Good Cybersecurity Governance Look Like?

The stakes on getting cybersecurity right have never been higher for businesses. With threats multiplying, the frequency of attacks accelerating and the average cost per breach increasing, the incentive for organisations of all types and sizes to get their...

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IT Faces a Critical Moment in Addressing the Gender Gap

IT Faces a Critical Moment in Addressing the Gender Gap

One of the well-documented side effects of COVID-19’s economic impact has been the disproportionate harm it has done to employment for women. According to global analysts McKinsey, more than half (54%) of global job losses during the pandemic have been of female...

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